Frequently asked questions

ACC disputes often centre on cover—specifically, whether an injury is accident-related. This medico-legal process can be complex and daunting for everyday Kiwis, involving multiple parties with strong legal and medical expertise. It demands deep knowledge of ACC legislation, case law, anatomy, imaging, and clinical conditions.  We take that burden off your shoulders, managing the process and advocating with care to secure the best possible outcome. 

What do we need to help you?

We will need your signed authority to act on your behalf. We will provide this form to you. Once signed, we can manage all aspects of your review directly with ACC, including attending case conferences and handling all communication on your behalf.

How long does a review process take?

Generally, the review process takes anywhere from 4 to 16 weeks. Once your appeal is lodged, it usually takes around 4–5 weeks for ACC to allocate a Review Specialist to your case. We receive your full ACC file around this time. From there, we complete our own detailed review of the evidence and then meet with you to discuss our findings, the strength of your case, and the recommended next steps.  

What are the costs?

There is a small upfront fee that allows us to begin work on your case. After that, all further representation costs are claimed directly from ACC on your behalf, so you are not paying ongoing advocacy fees.

There may also be a cost for commissioning a specialist report to support your case. However, this fee is fully reimbursed to you through the review process once the case is resolved.

Create Your Own Website With Webador